Foundations of Healthcare Management
Course Content
Fundamentals of Healthcare Management
Healthcare Management Strategies
Learning Outcomes
You don't currently have access to this content
Introduction to Care Management
You don't currently have access to this content
11 Topics
1 Quiz
Responsibilities of a Care Manager
You don't currently have access to this content
Skills and Qualities of a Care Manager
You don't currently have access to this content
Overview of Healthcare Systems and Settings
You don't currently have access to this content
Healthcare Systems
You don't currently have access to this content
Key Components of Healthcare Systems
You don't currently have access to this content
Healthcare Settings
You don't currently have access to this content
Key Stakeholders
You don't currently have access to this content
Ethical and Legal Considerations
You don't currently have access to this content
Ethical Considerations
You don't currently have access to this content
Legal Considerations
You don't currently have access to this content
Care Managers must adhere to ________ guidelines and professional standards in their practice.
You don't currently have access to this content
Assessing clients enables Care Managers to devise personalized care plans that address their distinct requirements and targets.
You don't currently have access to this content
Communication and Interpersonal Skills
You don't currently have access to this content
15 Topics
2 Quizzes
Verbal Communication
You don't currently have access to this content
Nonverbal Communication
You don't currently have access to this content
Active Listening and Empathy
You don't currently have access to this content
Elements of Active Listening
You don't currently have access to this content
Active Listening
You don't currently have access to this content
Elements of Active Listening
You don't currently have access to this content
Empathy Definition and Benefits
You don't currently have access to this content
Demonstrating Empathy
You don't currently have access to this content
Collaborative Communication
You don't currently have access to this content
Building Rapport and Trust
You don't currently have access to this content
Collaborative Communication with Clients and Families
You don't currently have access to this content
Collaborative Communication with Healthcare Professionals
You don't currently have access to this content
Conflict Resolution and Mediation Techniques
You don't currently have access to this content
Conflict Resolution Techniques
You don't currently have access to this content
Mediation Techniques
You don't currently have access to this content
Active listening combined with ________ enables Care Managers to gain a thorough understanding of the client’s needs, fears, and preferences.
You don't currently have access to this content
The capacity to comprehend and share the emotions and experiences of others defines ___________.
You don't currently have access to this content
Healthcare Management Principles
You don't currently have access to this content
9 Topics
2 Quizzes
Healthcare Management Theories and Concepts
You don't currently have access to this content
Organizational Structure and Leadership Styles
You don't currently have access to this content
Organizational Structure
You don't currently have access to this content
Leadership Styles
You don't currently have access to this content
Leadership and Communication
You don't currently have access to this content
Healthcare Policies, Regulations, and Compliance
You don't currently have access to this content
Healthcare Policies, Regulations, and Compliance
You don't currently have access to this content
Healthcare Technology and Information Systems
You don't currently have access to this content
Healthcare Technology and Information Systems
You don't currently have access to this content
__________ perceives healthcare organizations as complicated structures consisting of interconnected parts collaborating to achieve common aims.
You don't currently have access to this content
According to the author, to maintain compliance within healthcare organizations requires adherence to laws, regulations, policies and ethical standards.
You don't currently have access to this content
Comprehensive Client Assessment Techniques
You don't currently have access to this content
17 Topics
2 Quizzes
Purpose and Importance of Comprehensive
You don't currently have access to this content
Components of Comprehensive Client Assessment
You don't currently have access to this content
Data Collection Techniques
You don't currently have access to this content
Considerations in Comprehensive Client Assessment
You don't currently have access to this content
Person-Centered Care Planning and Goal Setting
You don't currently have access to this content
Person-Centered Care Planning
You don't currently have access to this content
Process of Person-Centered Care Planning
You don't currently have access to this content
Person-Centered Goal Setting
You don't currently have access to this content
Documentation and Communication
You don't currently have access to this content
Cultural Competence and Diversity in Care Planning
You don't currently have access to this content
Cultural Competence in Care Planning
You don't currently have access to this content
Key Considerations in Cultural Competence and Diversity
You don't currently have access to this content
Seeking Cultural Resources and Expertise
You don't currently have access to this content
Effective Documentation
You don't currently have access to this content
Effective Documentation Principles and Importance
You don't currently have access to this content
Key Elements of Effective Documentation
You don't currently have access to this content
Record-Keeping Systems and Technology
You don't currently have access to this content
What are the components of comprehensive client assessment?
You don't currently have access to this content
______________ refers to the ability of Care Managers to understand, appreciate, and respond effectively to the cultural differences and needs of their clients
You don't currently have access to this content
Resource Allocation and Financial Management
You don't currently have access to this content
7 Topics
2 Quizzes
Budgeting Principles and Financial Planning
You don't currently have access to this content
Resource Allocation Strategies
You don't currently have access to this content
Resource Allocation Strategies
You don't currently have access to this content
Managing Costs and Controlling Expenditures
You don't currently have access to this content
Importance of Funding Sources
You don't currently have access to this content
Grant Writing Process
You don't currently have access to this content
Strategies to Secure Funding
You don't currently have access to this content
The identification of specific client requirements can be achieved by Care Managers through conducting thorough needs __________.
You don't currently have access to this content
The key to efficient resource allocation and cost control in care management lies in practicing effective strategic management.
You don't currently have access to this content
Staff Supervision and Development
You don't currently have access to this content
7 Topics
2 Quizzes
Recruitment, Selection, and Onboarding of Care Staff
You don't currently have access to this content
Performance Management and Evaluation
You don't currently have access to this content
Planning, Monitoring and Improvement
You don't currently have access to this content
Staff Training and Professional Development
You don't currently have access to this content
Staff Training and Professional Development
You don't currently have access to this content
Ensuring Staff Well-being and Retention Strategies
You don't currently have access to this content
Ensuring Staff Well-being and Retention Strategies
You don't currently have access to this content
To familiarize new care staff with the organization’s mission, values, policies and procedures; it is necessary for care managers to develop a comprehensive __________ program.
You don't currently have access to this content
Allocation of resources and financial management by care managers depends significantly on performance management and ___________.
You don't currently have access to this content
Lesson Summary
You don't currently have access to this content
Learning Outcomes
You don't currently have access to this content
Quality Assurance and Continuous Improvement
You don't currently have access to this content
8 Topics
2 Quizzes
Quality Assurance Principles and Performance Evaluation
You don't currently have access to this content
Quality Assurance Principles and Performance Evaluation
You don't currently have access to this content
Implementing Quality Improvement Initiatives
You don't currently have access to this content
Implementing Quality Improvement Initiatives
You don't currently have access to this content
Risk Management and Patient Safety
You don't currently have access to this content
Risk Management and Patient Safety
You don't currently have access to this content
Utilizing Data and Analytics for Quality Monitoring
You don't currently have access to this content
Utilizing Data and Analytics for Quality Monitoring
You don't currently have access to this content
Care managers may identify patterns, trends and areas for enhancement by utilizing appropriate ___________.
You don't currently have access to this content
What are the components of a data-driven decision-making process for care managers?
You don't currently have access to this content
Legal and Ethical Considerations in Care Management
You don't currently have access to this content
13 Topics
2 Quizzes
Legal Frameworks and Regulations
You don't currently have access to this content
Licensure, Privacy and Confidentiality
You don't currently have access to this content
Advanced Directives and End-of-Life Care
You don't currently have access to this content
Confidentiality, Privacy, and Consent in Care Services
You don't currently have access to this content
Confidentiality, Privacy, and Consent in Care Services
You don't currently have access to this content
Ethical Decision-Making and Professional Conduct
You don't currently have access to this content
Ethical Decision-Making Frameworks
You don't currently have access to this content
Professional Conduct
You don't currently have access to this content
Informed Consent, Collaboration and Teamwork
You don't currently have access to this content
Advocacy and Patient Rights
You don't currently have access to this content
Understanding Patient Rights
You don't currently have access to this content
Advocacy Role of Care Managers
You don't currently have access to this content
Legal Considerations
You don't currently have access to this content
_________ regulations require care managers to adhere to them, as they safeguard the confidentiality and safety of health information belonging to clients.
You don't currently have access to this content
Any suspicion of abuse, neglect, or exploitation concerning vulnerable individuals must be reported by care managers due to legal obligations.
You don't currently have access to this content
Analytical and Critical Thinking Skills
You don't currently have access to this content
14 Topics
2 Quizzes
Analytical and Critical Thinking Skills
You don't currently have access to this content
Analytical and Critical Thinking Skills
You don't currently have access to this content
Decision-Making Frameworks and Models
You don't currently have access to this content
Importance of Decision-Making
You don't currently have access to this content
Common Decision-Making Frameworks and Models
You don't currently have access to this content
Application in Care Management
You don't currently have access to this content
Evidence-Based Practice in Care Management
You don't currently have access to this content
Importance of Evidence-Based Practice
You don't currently have access to this content
Steps in Evidence-Based Practice
You don't currently have access to this content
Application in Care Management
You don't currently have access to this content
Evaluating and Implementing Innovations
You don't currently have access to this content
Importance of Evaluating and Implementing
You don't currently have access to this content
Evaluating Innovations in Care Services
You don't currently have access to this content
Implementing Innovations in Care Services
You don't currently have access to this content
The _____________ model follows a systematic approach that includes gathering information, identifying alternatives, evaluating them against set criteria and then making a choice.
You don't currently have access to this content
Arrange the following steps of evidence-based practice in their correct order.
You don't currently have access to this content
Leadership Styles and Strategies in Care Management
You don't currently have access to this content
13 Topics
1 Quiz
Leadership Styles and Strategies
You don't currently have access to this content
Importance of Leadership Styles
You don't currently have access to this content
Leadership Styles in Care Management
You don't currently have access to this content
Strategies for Effective Leadership
You don't currently have access to this content
Building Effective Care Teams
You don't currently have access to this content
Importance of Effective Care Teams
You don't currently have access to this content
Strategies for Building Effective Care Teams
You don't currently have access to this content
Interprofessional Collaboration in Care Management
You don't currently have access to this content
Conflict Resolution and Negotiation Skills
You don't currently have access to this content
Conflict Resolution and Negotiation Skills
You don't currently have access to this content
Motivating and Inspiring Care Teams
You don't currently have access to this content
Inspiring Care Teams and Communication
You don't currently have access to this content
Strategies for Motivating and Inspiring Care Teams
You don't currently have access to this content
___________ leadership focuses on inspiring and motivating teams to achieve their full potential.
You don't currently have access to this content
Healthcare Policy and Advocacy
You don't currently have access to this content
12 Topics
2 Quizzes
Healthcare Policy and Legislative Processes
You don't currently have access to this content
Healthcare Policy and Legislative Processes
You don't currently have access to this content
Strategies for Effective Policy Advocacy
You don't currently have access to this content
Healthcare Advocacy for Clients and Organizations
You don't currently have access to this content
Healthcare Advocacy for Clients and Organizations
You don't currently have access to this content
Strategies for Effective Healthcare Advocacy
You don't currently have access to this content
Stakeholders and Community Partnerships
You don't currently have access to this content
Stakeholders and Community Partnerships
You don't currently have access to this content
Strategies for Effective Engagement
You don't currently have access to this content
Addressing Health Disparities
You don't currently have access to this content
Addressing Health Disparities
You don't currently have access to this content
Strategies for Effective Advocacy
You don't currently have access to this content
The way in which care is delivered and access to healthcare services are directly influenced by healthcare __________.
You don't currently have access to this content
The establishment of relationships with stakeholders and community partners is a vital responsibility of the government.
You don't currently have access to this content
Health Information Management
You don't currently have access to this content
9 Topics
2 Quizzes
Electronic Health Records and Health Information Exchange
You don't currently have access to this content
Electronic Health Records and Health Information Exchange
You don't currently have access to this content
Benefits and Challenges of EHRs and HIE
You don't currently have access to this content
Data Privacy, Security, and Confidentiality
You don't currently have access to this content
Data Privacy, Security, and Confidentiality
You don't currently have access to this content
Health Information Technology Integration and Utilization
You don't currently have access to this content
Health Information Technology Integration and Utilization
You don't currently have access to this content
Leveraging Data for Quality Improvement and Decision-Making
You don't currently have access to this content
Leveraging Data for Quality Improvement and Decision-Making
You don't currently have access to this content
Healthcare organizations, systems, and providers exchange patient information electronically through a process called health information ___________.
You don't currently have access to this content
EHRs and HIE allow care managers to obtain comprehensive patient information from various sources, leading to improved care coordination.
You don't currently have access to this content
Lesson Summary
You don't currently have access to this content
1 Topic
Lesson Summary
You don't currently have access to this content