Foundations of Healthcare Management

Learn how to manage a medical or caregiving facility in this free online course that explores healthcare management.

This course covers the multiple roles of a care manager. We discuss healthcare systems and settings and go over the ethical and legal considerations of care management. We also discuss the essential skills required for health information management, healthcare marketing and public relations. We then establish the need for analytical and critical thinking skills in complex care scenarios and explain how they inform patient and elder care.

What You Will Learn In This Free Course

  • Describe how healthcare systems and settings work
  • Outline the process of supervising and developing staff in healthcare management
  • Identify the ethical and legal considerations relevant to care management
  • Describe how critical thinking is an essential part of care management
  • Discuss the benefits that healthcare advocacy can provide to clients and organizations
  • Explain how strategic planning and change management work
  • Outline how mental health and behavioral care are managed in caregiving settings

Course Content

Fundamentals of Healthcare Management
Learning Outcomes
Introduction to Care Management
11 Topics
1 Quiz
Responsibilities of a Care Manager
Skills and Qualities of a Care Manager
Overview of Healthcare Systems and Settings
Healthcare Systems
Key Components of Healthcare Systems
Healthcare Settings
Key Stakeholders
Ethical and Legal Considerations
Ethical Considerations
Legal Considerations
Communication and Interpersonal Skills
15 Topics
2 Quizzes
Verbal Communication
Nonverbal Communication
Active Listening and Empathy
Elements of Active Listening
Active Listening
Elements of Active Listening
Empathy Definition and Benefits
Demonstrating Empathy
Collaborative Communication
Building Rapport and Trust
Collaborative Communication with Clients and Families
Collaborative Communication with Healthcare Professionals
Conflict Resolution and Mediation Techniques
Conflict Resolution Techniques
Mediation Techniques
Healthcare Management Principles
9 Topics
2 Quizzes
Healthcare Management Theories and Concepts
Organizational Structure and Leadership Styles
Organizational Structure
Leadership Styles
Leadership and Communication
Healthcare Policies, Regulations, and Compliance
Healthcare Policies, Regulations, and Compliance
Healthcare Technology and Information Systems
Healthcare Technology and Information Systems
Comprehensive Client Assessment Techniques
17 Topics
2 Quizzes
Purpose and Importance of Comprehensive
Components of Comprehensive Client Assessment
Data Collection Techniques
Considerations in Comprehensive Client Assessment
Person-Centered Care Planning and Goal Setting
Person-Centered Care Planning
Process of Person-Centered Care Planning
Person-Centered Goal Setting
Documentation and Communication
Cultural Competence and Diversity in Care Planning
Cultural Competence in Care Planning
Key Considerations in Cultural Competence and Diversity
Seeking Cultural Resources and Expertise
Effective Documentation
Effective Documentation Principles and Importance
Key Elements of Effective Documentation
Record-Keeping Systems and Technology
Resource Allocation and Financial Management
7 Topics
2 Quizzes
Budgeting Principles and Financial Planning
Resource Allocation Strategies
Resource Allocation Strategies
Managing Costs and Controlling Expenditures
Importance of Funding Sources
Grant Writing Process
Strategies to Secure Funding
Staff Supervision and Development
7 Topics
2 Quizzes
Lesson Summary
Healthcare Management Strategies
Learning Outcomes
Quality Assurance and Continuous Improvement
8 Topics
2 Quizzes
Quality Assurance Principles and Performance Evaluation
Quality Assurance Principles and Performance Evaluation
Implementing Quality Improvement Initiatives
Implementing Quality Improvement Initiatives
Risk Management and Patient Safety
Risk Management and Patient Safety
Utilizing Data and Analytics for Quality Monitoring
Utilizing Data and Analytics for Quality Monitoring
Legal and Ethical Considerations in Care Management
13 Topics
2 Quizzes
Legal Frameworks and Regulations
Licensure, Privacy and Confidentiality
Advanced Directives and End-of-Life Care
Confidentiality, Privacy, and Consent in Care Services
Confidentiality, Privacy, and Consent in Care Services
Ethical Decision-Making and Professional Conduct
Ethical Decision-Making Frameworks
Professional Conduct
Informed Consent, Collaboration and Teamwork
Advocacy and Patient Rights
Understanding Patient Rights
Advocacy Role of Care Managers
Legal Considerations
Analytical and Critical Thinking Skills
14 Topics
2 Quizzes
Analytical and Critical Thinking Skills
Analytical and Critical Thinking Skills
Decision-Making Frameworks and Models
Importance of Decision-Making
Common Decision-Making Frameworks and Models
Application in Care Management
Evidence-Based Practice in Care Management
Importance of Evidence-Based Practice
Steps in Evidence-Based Practice
Application in Care Management
Evaluating and Implementing Innovations
Importance of Evaluating and Implementing
Evaluating Innovations in Care Services
Implementing Innovations in Care Services
Leadership Styles and Strategies in Care Management
13 Topics
1 Quiz
Leadership Styles and Strategies
Importance of Leadership Styles
Leadership Styles in Care Management
Strategies for Effective Leadership
Building Effective Care Teams
Importance of Effective Care Teams
Strategies for Building Effective Care Teams
Interprofessional Collaboration in Care Management
Conflict Resolution and Negotiation Skills
Conflict Resolution and Negotiation Skills
Motivating and Inspiring Care Teams
Inspiring Care Teams and Communication
Strategies for Motivating and Inspiring Care Teams
Healthcare Policy and Advocacy
12 Topics
2 Quizzes
Healthcare Policy and Legislative Processes
Healthcare Policy and Legislative Processes
Strategies for Effective Policy Advocacy
Healthcare Advocacy for Clients and Organizations
Healthcare Advocacy for Clients and Organizations
Strategies for Effective Healthcare Advocacy
Stakeholders and Community Partnerships
Stakeholders and Community Partnerships
Strategies for Effective Engagement
Addressing Health Disparities
Addressing Health Disparities
Strategies for Effective Advocacy
Health Information Management
9 Topics
2 Quizzes
Lesson Summary
1 Topic
Lesson Summary